Customer support
A clear path when the work cannot wait.
Published October 8, 2026. These are acknowledgement targets, not guaranteed resolution times. Safe restoration, tenant protection, and source evidence take priority over an unsafe quick fix.
How to reach us
Email jcalvin@2cproduction.com. Include the company name, affected page, time, device/browser, what you expected, what happened, and a screenshot without secrets or employee tax data.
Standard support hours: Monday-Friday, 8:00 AM-6:00 PM America/Chicago, excluding published U.S. holidays. Critical security or total-outage reports may be sent any time and are prioritized when received.
Severity and acknowledgement targets
Suspected cross-company data exposure, active account takeover, or a total production outage affecting all customers.
A core workflow is unavailable for a company and there is no safe workaround.
A partial feature failure has a safe workaround, or a material data mismatch needs investigation.
How-to questions, training, configuration, import assistance, and feature requests.
Escalation and communication
- Critical reports are escalated to the platform owner and tracked until containment, recovery, and customer notice decisions are made.
- Active public incidents and resolved history appear on the status page.
- Planned maintenance that may interrupt service should be posted at least 72 hours ahead when circumstances allow.
- Never send passwords, API keys, full Social Security numbers, access codes, or payment-card details in support email.